Jake Steinhoffer was recently awarded the distinction of being the Regional Technician of the year. This important award was bestowed on Jake at the Spring Workshop hosted by the Midwest Regional Office of ServiceMaster.
Technicians are the first ones at the door when a customer has water damage. They work hard to begin and then complete the drying process. These are highly trained staff that understands the challenging principles of structural drying. In other words, Jake is one of the best. Congrats!
Two Rights Don’t Make a Wrong
We have all heard the saying “two wrongs don’t make a right.” Many parents and teachers use this proverb to teach children that doing something wrong in response to another person’s wrongdoing does not solve the problem. This lesson was designed to help us choose the high road and to learn better behavior. You may wonder how it’s possible to choose the high road when faced with conversations and decisions that focus on differing perspectives, sometimes resulting in conflict with others. It is possible that two people who disagree on an issue can both be right, and if so, how do we handle it? Is it possible that two rights don’t make a wrong? This twist on the proverb might help us all choose the high road and be better behaved if we can think carefully and apply it when we find ourselves at odds with others.
The next time you encounter differing perspectives from others, think about how you view the issue and how you make your decisions, and then make an effort to see how others view the issue. It could be that the source of the conflict is simply the difference between decision-making styles. Rather than assuming the other person is illogical or taking the situation personally, consider the criteria and reasons behind their decisions. When you understand both sides to an issue and each person’s perspective, you will see that “two rights don’t make a wrong.”
Several new options for CE will be available for Insurance Agents and Adjustors in 2014.
One big change is 6 hour CE days! On each date there will be a morning session and an afternoon session. You can choose one or both sessions.
Our goal is to provide the best CE options available anywhere with interesting topics and presentations.
Find the complete schedule on our website (insert url).
See you there.
Joan of Arc by Mark Twain
“I like Joan of Arc best of all my books; and it is the best; I know it perfectly well. And besides, it furnished me seven times the pleasure afforded me by any of the others; twelve years of preparation, and two years of writing. The others need no preparation and got none.”
— Mark Twain
Twain considered this book — his last finished novel — to be his most significant. Perhaps it is; certainly it’s delightful — but then, in retrospect, everything Twain did is good cause for delight.
Top Skills in Leading Your Office
These are the top skills leaders need to guide their company into change while keeping ethics at the forefront. This edition looks at #1 and #2. The next edition will reveal #3 and #4.
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Lawyer’s Money (insert stack of money.jpg)
“I’m beginning to think that my lawyer is too interested in making money.”
“Why do you say that?”
“Listen to this from his bill: ‘For waking up at night and thinking about your case: $25.'”
When my son Jared began spending lots of time in the Internet chat rooms, I worried that his grades would suffer. I made him promise to do schoolwork until I returned home at 5 p.m. One day at 4:30 I decided to check up on him. Using my office computer, I went on-line and entered his favorite chat room.
To my dismay I saw Jared’s name among the list of current participants and immediately decided to teach him a lesson in front of his cyber friends. “Jared,” I typed, “this is your mother, and you are grounded for two weeks!”
“Hi, Mrs. Beyeler,” came a reply. “This is David. Jared’s doing homework right now, and he said I could use his computer. But I’ll be sure to let him know that he’s been grounded.”
Employer to applicant: “In this job we need someone who is responsible.”
Applicant: “I’m the one you want. On my last job, every time anything went wrong, they said I was responsible.”
The couple was delighted when their long wait to adopt a baby came to an end. The adoption center called and told them that there was a wonderful Russian baby boy available. The couple accepted him without hesitation.
On the way home from the adoption center, they stopped by the local college so they each could enroll in night courses.
After they filled out the forms, the registration clerk inquired, “Whatever possessed you to study Russian?”
The couple said proudly, “We just adopted a Russian baby. In a year or so, when he begins to talk, we want to be able to understand him.”