ServiceMaster Professional Services
Mandan, ND 58554
Opening a location in Bismarck in the early 2000s allowed ServiceMaster Clean to provide a full service disaster restoration location in North Dakota. Specializing in water damage clean-up, our ServiceMaster Mandan ND location is ready to assist you in your loss, day or night, seven days a week, 365 days a year. Partnering with ServiceMaster Restore, not only do you get the most trusted name in the restoration industry, you get the peace of mind in knowing our friendly and trained team will get the job done right, guaranteed.
“At ServiceMaster Clean, our commitment is to our customers. We believe that cleaning is not a commodity but an opportunity to provide remarkable service. That’s why we focus on mastering the basics and consistent service delivery as foundational to our business. We partner with our customers to understand their unique needs and continuously monitor the overall condition of their facilities. We pride ourselves on going above and beyond all expectations.”
What Makes us Successful
The ability to respond to customer needs 24 hours a day, seven days a week, 365 days a year
Consistent communication between our customers and our professionals with regular inspections
Exclusive products, procedures and equipment developed by our research and development staff
The commitment to solve customer problems within two to four hours, or agree on next steps
Carefully selected employees who are trained continuously to excel
Service Master was there fairly quickly after we called. As I was not sure how things like this went, I was somewhat confused as to what they were doing at times and I think they needed to communicate better, especially the first day when you are so emotional about your loss,etc. An example is when they started tearing up all the flooring and just bits and pieces of it in different rooms. I knew the dining and kitchen area needed to be redone and basement, but when they ripped up the linoleum in a couple spots in the bathroom, I did not know why. And so now, we have to redo the floor in the bathroom too. Was it necessary to do that? I stopped them from doing it to my bedrooms as there was minimal damage in those areas. They also called my husband and told them they would be arriving one day at 11 but did not say why and he didn't ask. ( I then made them change the contact number to mine. Anyway, a crew came out to move things. I did not understand what they were moving and to where. The head guy explained that they were taking stuff to a pod (which we deferred) and would take it and clean it. We had nothing for them to do or clean so it was unnecessary for them to come out. We did a lot of stuff on our own. Since they were there, we had them help us get a loveseat and couch out from the basement. They simply quit trying with the couch as they said it was impossible to get this out. 2 minutes after they left, my son and I had the couch out in the garage. I have a feeling you charge for every single little thing so I hope I am not charged for taking out that furniture because they didn't. Nick called everyday prior to him or someone else coming over to check the dryness and move fans or take fans. Overall, I was satisfied with the service. I just think better communication initially would have been good. Its a very hard and emotional thing to go through when your house and belongings get damaged, especially when it was all just remodeled! But overall, I believe everyone who came out knew what they were doing and were nice.