The employees that were involved in drying out the water in my basement could not have been kinder. The water was discovered late day on a Friday. Tony, was on call that weekend. I felt bad to “ruin” his Friday night to have to tend to this. He assured me not to feel bad. I felt like he was a friend who came to help me out because he was so friendly. Justin, came several times during the week to check on things and to sanitize. I work on week days and he was sweet enough to let my dogs out so that they could relieve themselves! I still had the opportunity to meet with Justin tho. On the last day of completion of Service Masters duties, Justin came over after I got home from work for a final walk through. He loved up my dogs before he left. He was (is) a truly caring and compassionate young man. I can’t say enough about how caring both Tony and Justin were. I’m so glad that I chose Service Master to do this job.
Very professional and reliable company. I have had water in my basement 4 times in about a years time. ServiceMaster came quickly each time to dry out the basement. Workers were professional and knowledgeable.
The service and clean up was quick. My technician kept me informed of any updates and the status of approximately how long the drying process would take. My personal items were carefully packed up when evacuating my basement for cleaning and stored in my garage for safe keeping.