April 2015

Jokes of the DayBoy laughing

Morris Schwartz
Morris Schwartz is on his deathbed,
knowing the end is near. He is with his
nurse, his wife, his daughter, and two
sons.
“So,” he says to them, “Bernie, I
want you to take the Beverly Hills houses.
“Sybil, you take the apartments over in Los Angeles
Plaza.
“Hymie, I want you to take the offices over in City Center.”
“Sarah, my dear wife, please take all the residential buildings downtown.”
The nurse is just blown away by all this, and as Morris slips away, she says, “Mrs. Schwartz, your husband must have been such a hard working man to have accumulated all this property.”
Sarah replies, “Property? The old man had a paper route!”

2015 Golf Schedule2015-05-07_005235

The first dates are set for this summer.
July 31st @ Bunker Hills, 9 AM Start
August 6th @ Dacotah Ridge, 10 AM Start
We pay all the costs for golf, you donate $30/player to Salvation Army to play.
Learn more at www.svmps.com/golf-registration.

Maybe it’s Your TurnFred

By Fred McGuire
It has been four years since my
wife’s liver transplant. Each April,
in celebration of her transplant, our
family travels to Rochester to provide a meal for those staying at the Gift of Life Transplant House. Every year we meet some incredible people who stay there waiting for a miracle or have just experienced one. This year it was John’s turn to tell a story that gives hope to all of us.

John is a teacher/high school football coach in Texas. Doctors in Houston could not find the root cause of his symptoms. He had lightheadedness, carpel tunnel, swelling in one leg, chronic diarrhea and more. Staff at Mayo Clinic determined that his liver was at the core of all these symptoms. In layman’s terms, a genetic mutation was attacking his liver and he needed a transplant to survive.

When this popular educator shared with some colleagues about his plight, one stepped forward to be his “living donor”. A living donor, assuming they are a match in blood type and other factors, donates only part of their liver. This then regenerates in the donor and in the recipient resulting in a full size liver for both of them in only eight weeks! But here is the twist.

Doctors determined that John’s old liver would be an excellent donation to someone without the same genetic mutation. When the day came, three people went into surgery. The partial liver donor, the football coach, and his liver’s recipient are all recovering well three weeks later.
John, his wife, his donor and John’s recipient’s story was told on a national morning TV show recently to raise awareness of the illness.

Are you or a friend facing a challenge of your own? God still causes miracles to
happen today. Maybe it is your turn.

Preparing for a DisasterPatrick

By Patrick Winter
Large losses and catastrophes are a
completely different animal from the
average residential loss. For instance,
you’re probably dealing with tens – if
not hundreds – of thousands of square feet, working to minimize any business interruption in commercial facilities. A top priority is to ensure you have the right amount of Personnel Protection Equipment (PPE), staffing and other equipment to facilitate a safe environment. Take Superstorm Sandy for example: Crew members had to be prepared to be in areas for an extended period of time, so housing, meals and morale are important when it comes to your workers.

Are large losses and catastrophe clean-up for everyone? No, but our ServiceMaster thrives on them. The key, however is preparation. Here are some things I learned from our large loss staff which are important things to remember to be prepared.

Minimizing business interruption is a key factor. Some companies have a business continuity program that addresses the unique challenges of any given organizations’ priorities and it is the basis for training staff. Large losses require specialty drying approaches and formulas specific to commercial environments. Large desiccants and other special equipment are required.

Some challenges may be finding enough PPE for a large job, or finding 400-500 paid temporary workers can also be a bit challenging.

We had such an event a couple of years ago. With the right people managing all the key areas, having the correct point person who has been there, done that, is going to make the project run as smoothly as possible.

It is not easy to prepare for a disaster, but if you have the training in place, and the right staff with experience, no job is impossible.

All Classes in 2015 only $10!CE Classes

We are celebrating ten years of CE classes.
Therefore 2015 classes are now only $10/class! Attending two classes for six hours of CE will only cost you $20 and that includes lunch. Class sizes are limited to 25 attendees.

Note that we have two new classes this year: Hoarding and Framing Your Ethics.

Find the complete schedule on our website at www.svmps.com then choose the “Adj/Agent” menu.
See you there.

Rain drops, and Rainbows, andBridget Conwell

Mold..Oh My!

By Bridget Conwell
We all know that April showers bring May flowers, but what else could that moisture bring? Here’s some helpful information from the EPA about Mold that can keep you on the offense.
· Mold spores begin to grow once they’ve made contact with a wet surface. Moisture control is the key in mold control.
· If you discover mold in your home, make sure to have it cleaned promptly.
· Make sure to find the source of your moisture (i.e. a broken pipe) and have it fixed properly.
· Any water-damaged areas inside of a home or building should be dried out within 3-5 days to prevent mold growth.
· Anyone that is responsible for cleaning the mold needs to wear personal protective equipment (PPE). This includes: gloves, long sleeved shirt/pants, hat, eye protection that seals, a mask rated N-95.

Remember, while doing your spring cleaning, make sure to keep an eye out for any
signs of possible mold growth in hot spots like the kitchen, bathroom, and basement
areas. These rooms typically have higher moisture levels all year round, and can be
prone to leakage from water pipes or heavy rains. If you have any questions regarding
mold or mold remediation, give ServiceMaster a call!

Re-Alignment

Definition: To change the position or direction slightly usually in relation to something else
As in any good company, we are often examining ways to improve our systems and staff.

For example, our claims management software is being upgraded to allow for more of
everything including “on-site” capabilities. It means that we have to learn new things but it is a cool program.

In addition, our staff continues to evolve. Last year we added a new position called “Water Mitigation Manager” which improves our customer service and makes for an improved career for several people.

Here are a few examples:
Jake, Nate and Matt:

Jake, Nate and Matt

Were: Lead Water Technicians
Now: Water Mitigation Managers

 

 

 

Dean ZennerDean: Project Manager
Was: Central MN
Now: Central and Eastern MN Fire, Mold, Vandalism & more

 

 

 

Joel SturgesJoel: Project Manager
Was: South Central MN
Now: Southern & Western MN Fire, Mold, Vandalism & more

 

 

 

Shaun ServiceMasterShaun: Not sure what to do with him yet but we like him.

 

 

 

 

 

ServiceMaster Newsletter


March 2015

Jokes of the Day

Biology RevisitedBoy laughing

  • When you breathe, you inspire. When you do not breathe, you expire.
  • Mushrooms always grow in damp places and so they look like umbrellas.
  • Thesaurus is an ancient reptile with an excellent vocabulary.
  • It has recently been discovered that research causes cancer in rats.
  • Before giving a blood transfusion, find out if the blood is affirmative or negative.
  • Genetics explain why you look like your father and if you don’t, why you should.
  • Dew is formed on leaves when the sun shines down on them and makes them perspire.
  • Sterility is hereditary: If your grandfather didn’t have children and your father didn’t have children, you won’t have children too.

Perception doesn’t always equal RealityPatrick

Perception isn’t always reality. When it comes to hoarding, safety is a very important thing to follow. There is a huge emphasis on safety when you are dealing with rodent and feces-infested properties, which provide plenty of health dangers. In some cases, there are properties with blood borne pathogens and bio hazards.

Then, there’s the perception that hoarding cleanup is nothing more than throwing away trash. In reality, you not only have to watch out what you’re disposing of but ensure that anything harmful isn’t being picked up and used by others. And you also need to know how to deal with the hoarder’s mental and emotional states, as to not damage them and make things worse.

On the matter of safety, a number one concern should be Hantavirus Pulmonary Syndrome (HPS) which is typically contracted by inhaling the dust of contaminated rodent urine or feces. HPS symptoms include fatigue, fever, muscle aches, headaches, dizziness, chills, and nausea. More advanced symptoms consist of fluid in the lungs, coughing and shortness of breath. HPS has a frightening 38% fatality rate.

One of the biggest reasons we are in the hoarding business is that hoarding isn’t going away. Our aging population is ripe for this type of destructive behavior. Anybody can throw away trash, it doesn’t take any skill, but it is so much more than that.  We have specialized training in this area which taught us that hoarding is a mental illness. If someone goes into a hoarded home and starts throwing things away before the person is ready, it will make things worse. Therefore we have developed relationships with mental health professionals to help in the process.

If anyone knows someone who may be a hoarder, please let us help them. We have people with the background to help and not hurt. Getting a person to open up will help them get their life back. We are here if you need us!

Continuing Education

$10/class for CE in 2015Fred

Celebrating 10 years of CE, all 3 hour classes are now only $10! Attend two classes on any date in 2015 for six hours of CE will only cost you $20 and that includes lunch!

You will find two new classes for 2015 including a new “Framing our Ethics” and “Extreme Cleaning: Handling a Hoarding Dilemma” taught by popular instructor Fred McGuire.

Find the complete schedule on our website at www.svmps.com then choose the “adjustor” menu.

See you there

Out From Behind the Screen Bridget Conwell

If you’re reading this then you are most likely at work, sitting in your office chair, and staring at a computer screen.  Am I right??  As many of you may know, I have recently joined our Marketing Team.  What you may not know is that I’ve been working for ServiceMaster for a while now.

When I first started, I spent my days sitting behind a computer screen (like yourself) as a part of our Review Que department.  I created estimates, handled authorizations, and produced the billing for new losses.  I learned the entire process of a loss from the very beginning to the very end.  Best of all, I was in a perfect position to ask every question I could think of in order to educate myself on all types of losses.

After some time I transitioned to the role of Clerk for our large loss disaster restoration team.  I was still creating estimates and produced billing, but on a much larger scale.  It was very rewarding to be a part of a team who could make such an enormous difference.

What I’ve learned along the way is that you don’t have to know all the answers, just how to find them.  That’s where I come in!  I’m always happy to help and to be a great resource when an issue arises.

Will you, the boss, be a buddy or a bully?  By Harvey MackayBoss

Bosses have tremendous power over those they supervise.  Whether the owner of the company or a middle manager, employees understand that the person they report to can be their biggest cheerleader or their worst nightmare.

Study after study has concluded that the most important factor in job satisfaction is a positive work environment.  Praise is vital, and salary is important, but nothing ranks as high as loving what you do.  Location matters, but people are willing to go great distances for a job that makes them happy.  Titles aren’t even near the top of the list.

The determining factor is often closely related to the boss.  A truly great boss will engender loyalty before any of those other factors will.  A committed boss works hardest at positive leadership and a professional environment.  A perceptive boss remembers her own early challenges and draws on those experiences.  A responsible boss understands that mentoring his staff and helping them develop skills reflects positively on him.

Now here’s the most important piece of boss advice I will ever give you:  Your employees don’t really work for you.  They work for your customers.  Customers are their real bosses.  And yours too.

Mackay’s Moral:  Be a mentor, not a tormentor.

Book to ReadSecret Lives of Hoarders book

  • The Secret Lives of Hoarders by Matt Paxton
  • The Secret Lives of Hoarders is much more than harrowing tales of attacking the ugliest, dirtiest, and most shocking hoarding cases in the country. It is a behind-the-scenes look at this hidden epidemic- what it means, how to recognize it before it gets out of hand, and how to deal with it.
  • Link to purchase the book.

Movie to WatchMcFarland USA

  • McFarland USA (in theatres now)
  • Inspired by the 1987 true story, “McFarland, USA” follows novice runners from McFarland, an economically challenged town in California’s farm-rich Central Valley, as they give their all to build a cross-country team under the direction of Coach Jim White (Kevin Costner), a newcomer to their predominantly Latino high school. Coach White and the McFarland students have a lot to learn about each other but when White starts to realize the boys’ exceptional running ability, things begin to change. Soon something beyond their physical gifts becomes apparent—the power of family relationships, their unwavering commitment to one another and their incredible work ethic. With grit and determination, the unlikely band of runners eventually overcomes the odds to forge not only a championship cross-country team but an enduring legacy as well.

Mold Q & A

Mold Remediation Infographic


Adjustor March 2015 Newsletter

Jokes of the Day

Biology RevisitedBoy laughing

– When you breathe, you inspire. When you do not breathe, you expire.

– Mushrooms always grow in damp places and so they look like umbrellas.

– Thesaurus is an ancient reptile with an excellent vocabulary.

– It has recently been discovered that research causes cancer in rats.

– Before giving a blood transfusion, find out if the blood is affirmative or negative.

– Genetics explain why you look like your father and if you don’t, why you should.

– Dew is formed on leaves when the sun shines down on them and makes them perspire.

– Sterility is hereditary: If your grandfather didn’t have children and your father didn’t have children, you won’t have children too.

 

Continuing EducationFred McGuire ServiceMaster of Minnesota

$10/class for CE in 2015

Celebrating 10 years of CE, all 3 hour classes are now only $10! Attend two classes on any date in 2015 for six hours of CE will only cost you $20 and that includes lunch!

You will find two new classes for 2015 including a new “Framing our Ethics” and “Extreme Cleaning: Handling a Hoarding Dilemma” taught by popular instructor Fred McGuire.

Find the complete schedule on our website at www.svmps.com then choose the “adjustor” menu.

See you there.

 

Hoarding Matt Paxton Teaching

Many adjustors attended our recent special event featuring hoarding expert, Matt Paxton from the TV show “Hoarders”.  With over 1,000 hoarding clean-ups under his belt, he had some great advice for all of us when faced with a claim in a hoarded house.

The following is an excerpt from Matt Paxton’s book, The Secret Lives of Hoarders.

Not all those who hoard figure out their triggers, but Marcie, the shopaholic, was able to do so.  As we worked on cleaning her house, Marcie started talking about whey she shopped so much as saved it all, and she confessed that she wanted to figure out what had made her become this person.

In our time together, I had noticed that her husband was a big, angry guy.  He yelled at her a lot during the cleanup, and I wondered if it went further than yelling.  I mentioned the yelling to Marcie, and she was pretty frank in asking me if it was obvious that he hit her.  She kept talking to me about it, wondering if she was hanging on to things to comfort herself, to feel safe and protected.

I’ve witnessed cases like Marcie’s repeatedly.  Those who hoard aren’t slobs who don’t care about being clean.  They are people struggling with overwhelming emotional issues.   A pile in her house isn’t a pile of stuff; it can be many things: a pile of sadness, a pile of quitting, or sometimes even a pile of hope.  It’s never really about the stuff, those who hoard are just confusing their possessions with their emotions.

Want a free copy Matt’s book or to borrow a copy?  Email Fred McGuire at fredm@svmps.com and you will get one.

 

Managing PeopleBoss

 

Will you, the boss, be a buddy or a bully?  By Harvey Mackay

Bosses have tremendous power over those they supervise.  Whether the owner of the company or a middle manager, employees understand that the person they report to can be their biggest cheerleader or their worst nightmare.

Study after study has concluded that the most important factor in job satisfaction is a positive work environment.  Praise is vital, and salary is important, but nothing ranks as high as loving what you do.  Location matters, but people are willing to go great distances for a job that makes them happy.  Titles aren’t even near the top of the list.

The determining factor is often closely related to the boss.  A truly great boss will engender loyalty before any of those other factors will.  A committed boss works hardest at positive leadership and a professional environment.  A perceptive boss remembers her own early challenges and draws on those experiences.  A responsible boss understands that mentoring his staff and helping them develop skills reflects positively on him.

Now here’s the most important piece of boss advice I will ever give you:  Your employees don’t really work for you.  They work for your customers.  Customers are their real bosses.  And yours too.

 

Mackay’s Moral:  Be a mentor, not a tormentor.

 

Book to ReadSecret Lives of Hoarders book

The Secret Lives of Hoarders by Matt Paxton

The Secret Lives of Hoarders is much more than harrowing tales of attacking the ugliest, dirtiest, and most shocking hoarding cases in the country. It is a behind-the-scenes look at this hidden epidemic- what it means, how to recognize it before it gets out of hand, and how to deal with it.


 

Movie to WatchMcFarland USA

McFarland USA (in theatres now)

Inspired by the 1987 true story, “McFarland, USA” follows novice runners from McFarland, an economically challenged town in California’s farm-rich Central Valley, as they give their all to build a cross-country team under the direction of Coach Jim White (Kevin Costner), a newcomer to their predominantly Latino high school.

Coach White and the McFarland students have a lot to learn about each other but when White starts to realize the boys’ exceptional running ability, things begin to change. Soon something beyond their physical gifts becomes apparent—the power of family relationships, their unwavering commitment to one another and their incredible work ethic.


October 2014

Jokes of The Day

If I Die First…Boy laughing
Now that they are retired, my mother
and father are discussing all aspects of
their future. “What will you do if I die
before you do?” Dad asked Mom.
After some thought, she said that she’d probably look
for a house-sharing situation with three other single or
widowed women who might be a little younger than
herself, since she is so active for her age.
Then Mom asked Dad, “What will you do if I die
first?”
He replied, “Probably the same thing.”

Can’t Stop
An insurance agent was teaching his wife to drive when the brakes suddenly failed on a steep, downhill grade.
“I can’t stop!” she shrilled. “What should I do?”
“Brace yourself,” advised her husband, “and try to hit something cheap.”

Patrick WinterHydroxyl Generators

By Patrick Winter

The main benefit of using a true hydroxyl generator is that they are safe to use in occupied areas for deodorization purposes. Insurance companies do not have to cover a homeowner’s hotels or meals. Business owners do not have to shut down and loose precious revenue. If people and animals can be removed from the treatment area, ozone will always do the faster job. And the general rule of thumb is: if a strong ozone generator would take one day to do a job, a true hydroxyl generator will take three or four days to do the same job. But insurance companies don’t seem to have a problem paying for the extra time it takes a hydroxyl generator to do the job. That being said, hydroxyl generators are commonly the first pieces of equipment installed on the job and can run the entire length of the job. These generators have been successfully hydroxyl generatortested on fires and other restoration and bio jobs, including protein fires, floods, suicides, skunk odors, pet urine odors, musty odors, and many others. You can run a hydroxyl in a room for 24 hours a day and enter the room at any time with no threat to your health. True hydroxyl generators also will not bleach wet fabrics so they can be run on damp carpets without fear of lightening the color. However, it’s important to remember that hydroxyl generators are not intended for use on mold remediation jobs where there is a large infestation on surfaces or behind walls. With technology always changing, it’s great to have some choices
for the consumers.

FredFire Quiz by Fred McGuire

Take this 10 question quiz to learn how well versed you are in fire prevention for your home. If you get only 1 wrong or less on this quiz, send me an email and I will send you a gift in the mail (fredm@svmps.com). The answers are found at the bottom of the quiz on the reverse side.

Question 1
When a smoke alarm fails to operate, it is usually because:
a) The fire is too far away.
b) The smoke alarm is too old.
c) Batteries are missing, disconnected, or dead
d) Batteries are inserted incorrectly.

Question 2
__________ fire deaths result from fires in homes with no smoke alarms or no working smokefire hydrant yellow
alarms.
a) One of every five
b) Two of every five
c) Three of every five
d) Four of every five

Question 3
How should you test a smoke alarm?
a) Push the test button using your finger.
b) Use a stick or broom to push the test button.
c) Light a fire in the fireplace.
d) Burn toast in the toaster.

Question 4
How often should you test all of your smoke alarms?
a) Smoke alarms don’t need to be tested.
b) Test smoke alarms when you change your clocks each fall.
c) Test smoke alarms at least once a month.
d) Test smoke alarms every holiday.

Question 5
A smoke alarm should be installed where?
a) Inside each bedroom and on every level of the home.
b) Inside each bedroom, in the kitchen and on every level of the home.
c) Inside each bedroom, in the kitchen, in the attic and on every level of the home.
d) Inside each bedroom, outside each sleeping area and on every level of the home.

Question 6HouseFires_Infographic_REV
Smoke alarms should be replaced every…?
a) 5 years from installation.
b) 5 years from manufacture
c) 10 years from installation.
d) 10 years from manufacture.

Question 7
If your smoke alarm sounds whenever you cook, you should:
a) Replace the smoke alarm with a photoelectric type alarm and be sure the alarm is at least 10 feet from the stove.
b) Remove the battery and place it at least 10 feet away from the alarm.
c) Remove the smoke alarm so it does not sound when you cook.
d) Cook with low heat.

Question 8
If your smoke alarm makes a chirping sound you should:
a) Replace the smoke alarm.
b) Replace the battery.
c) Test the alarm.
d) Move the alarm to another location.

Question 9
With today’s modern furnishings and construction, you may have a little as ____ minutes to escape a home fire:
a) 15 minutes
b) 10 minutes
c) 5 minutes
d) 3 minutes

Question 10
If the smoke alarm sounds, you should do what?
a) Stop what you are doing and investigate.
b) Gather precious items and get outside.
c) Stop what you are doing and get outside.
d) Try to put out the fire.

Answers: Q1/c; Q2/c; Q3/a; Q4/c; Q5/d; Q6/d; Q7/a; Q8/b; Q9/d; Q10/c

$5/class CE Special!

CE ClassesWe are celebrating ten years of CE classes. Therefore November and December classes are now only $5/class! Attending two classes for six hours of CE will only cost you $10 and that includes lunch. Class sizes are limited to 30 attendees. Find the complete schedule on our website at www.svmps.com then choose the “agent” or “adjustor” menu. See you there.

When The Game Stands TallMovie to Watch

When the Game Stands Tall Inspired by a true story, it tells the remarkable journey of legendary football coach Bob Ladouceur (Jim Caviezel), who took the De La Salle High School Spartans from obscurity to a 151-game winning streak that shattered all records for any American sport. When the
streak is broken, and tragedy strikes the team, Coach Lad must teach his players – and the entire town – that it’s not about how you fall, but how you get back up.

 Butterfly Effect BookBook to Read

The Butterfly Effect by Andy Andrews The decisions you make and the way you treat others have more impact than you may ever realize. A compelling and powerful story about a decision one man made over a hundred years ago, and the ripple effect it’s had on us individually, and nationwide, today. It’s a story that will inspire courage and wisdom in the decisions we make, as well as affect the way we treat others through our lifetime. Andrews speaks over 100 times a year, and The Butterfly Effect is his #1 most requested story.

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ServiceMaster Restore Warns Homeowners to Practice Fire Prevention Leading up to the Holiday Season

ServiceMaster Experts Weigh in: Majority of House Fires Occur in December; Cooking is Leading Cause

logo-smMemphis, Tenn. (Oct. 8, 2014) – Transitioning to cooler temperatures means more time spent indoors, more home cooked meals and, unfortunately, the beginning of the most common month for house fires. ServiceMaster Restore, the leader in emergency fire and water damage cleanup and part of the ServiceMaster (NYSE: SERV) family of brands, recently polled more than 350 franchise owners across the country, revealing alarming insights about Americans’ lack of preparedness when it comes to fires.

According to the 2014 ServiceMaster Restore Franchise Fire Prevention Survey, December is the most common month for house fires, with cooking as the leading cause ― making one of the happiest times of the year for homeowners also among the riskiest.

Nearly all ServiceMaster Restore franchisees (97 percent) agreed that homeowners are inadequately prepared for a cooking-related fire, with 85 percent believing that most homeowners don’t even own a fire extinguisher. In fact, according to 94 percent of the experts, most homeowners don’t have a fire evacuation plan in place.

Homeowners are even less prepared to deal with the aftermath of a fire, making two common costly errors. According to the survey, 86 percent of ServiceMaster experts say many homeowners attempt to clean fire-damaged areas themselves, which can cause more damage to belongings; 82 percent say homeowners discard burned items without taking an inventory of the damage, which causes them to lose valuable records of their personal property.

“Over the course of more than 50 years in business, we’ve seen it all when it comes to house fires,” says Peter Duncanson, director of disaster restoration training for ServiceMaster. “The truth is, while every situation is different, there is one constant: People are largely unprepared to prevent or manage the aftermath of a fire.”

In an effort to keep families safe this holiday season, ServiceMaster Restore is providing Americans with its expert tips to ensure that this holiday season is a safe one:

Put Safety First

In the event of a fire, put safety, not your possessions, first. Assess your surroundings to judge whether it’s safe to evacuate. If possible, evacuate immediately, even if it requires leaving behind important belongings.

Protect Yourself and Your Family

In the event of a fire, there is usually limited time to react. One of the best things you can do to prepare for a fire is to develop an evacuation plan and make sure everyone in your household knows exactly what that is.

Protect Your Investment

Practicing preparedness year-round is a good rule to follow. Make it a habit to review insurance policies and important homeowner documents every year, saving electronic copies in your email files so you can easily access them if the originals or hard copies are destroyed.

Assess the Damage

In most cases, the occurrence of a fire is sudden. Be sure to take every fire alarm seriously and prepare yourself to the best of your ability beforehand. If you have to evacuate, do it. If you need help during the cleanup aftermath, call a professional restoration company like ServiceMaster Restore, with the experience, training and resources to work with you and your insurance company to help restore your home. Remember that sometimes the “D-I-Y” cleanup approach following a fire can worsen the damage and lead to unnecessary expenses.

For expert tips and information on how to prevent and recover from a fire, visit ServiceMasterRestore.com. For immediate emergency fire and water damage cleanup, call a live ServiceMaster Restore operator at 1-800-RESPOND.

Survey Methodology

The 2014 ServiceMaster Restore Franchise Fire Prevention Survey presents the findings of an online survey conducted by ServiceMaster Restore from September 15-24, 2014 among a sample of 351 ServiceMaster franchise owners across the U.S. The margin of error for a sample of this size is ± 5 percent at a 95 percent level of confidence. Some numbers may not add up to 100 percent due to rounding.

About ServiceMaster Restore

With more than 1,800 franchised and licensed locations around the world, ServiceMaster Restore and ServiceMaster Recovery Management serve customers through a global network of franchises available 24/7/365 to provide residential and commercial restoration services resulting from damage caused by water, fire or smoke. ServiceMaster Recovery Management (SRM) is the large-scale commercial catastrophic disaster restoration unit of ServiceMaster Restore. ServiceMaster Restore and ServiceMaster Recovery Management have operation and consulting experience on countless disasters, including cleanup after Hurricane Katrina and the Pentagon after September 11, 2001. More information can be found at www.servicemasterrestore.com. ServiceMaster Restore is a business unit of the Memphis-based ServiceMaster Global Holdings, Inc., a leading provider of residential and commercial services, whose brands include Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.

About ServiceMasterlogo-sm1

ServiceMaster Global Holdings, Inc. (NYSE: SERV) is a leading provider of residential and commercial services, operating through an extensive service network of more than 7,000 company-owned, franchised and licensed locations. The company’s portfolio of well-recognized brands includes Terminix (termite and pest control), American Home Shield (home warranties), ServiceMaster Restore (disaster restoration), ServiceMaster Clean (janitorial), Merry Maids (residential cleaning), Furniture Medic (furniture repair) and AmeriSpec (home inspections). The company serves approximately 4 million residential and commercial customers through an employee base of approximately 13,000 company associates and a franchise network that independently employs an estimated 33,000 additional people. The company is headquartered in Memphis, Tenn. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.

 

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