August 2014


Jokes of the Day


Maple Leaf

A little old man was escorted into the witness box. After he was sworn in, the lawyer asked him to explain what happened.

After a lengthy discussion of the events leading up to the incident, he finally got around to the meat of the case: “…and then she hit me with a maple leaf.”

“Surely that couldn’t have caused you any serious injury?” said the lawyer.

“Are you kidding?” exclaimed the old man. “It was the leaf from the center of our dining room table.”

Dentist Appointment

A man and his wife walked into a dentist’s office.

The man said to the dentist, “Doc, I’m in a terrible hurry. I have two buddies sitting out in my car waiting for us to go play golf. Forget about the anesthetic; I don’t have time for the gums to get numb. I just want you to pull the tooth and be done with it! We have a 10:00 AM tee time at the best golf course in town, and it’s 9:30 already. I don’t have time to wait for the anesthetic to work.”

The dentist thought to himself, “My goodness, this is surely a very brave man, asking to have his tooth pulled without using anything to kill the pain.”

So the dentist asked him, “Which tooth is it, sir?”

The man turned to his wife and said, “Open your mouth, honey, and show him.”


It was a Summer ofGiving at ServiceMaster

By Patrick Winter and Fred McGuire (include our photos)

Salvation Army Check

Giving through Golf

Thanks to our golfers this summer over $3,200 has donated to the Salvation Army to support their work throughout Minnesota.  The top team from each of our three events will be competing at Madden’s for the coveted ServiceMaster Cup Championship in late September.  They will be challenging last year’s winning team to make it a four team event.


Giving at Trade Shows

This summer, we had the privilege of attending trade shows and seeing a lot of agents from our great state of Minnesota and North Dakota. We wanted to do something a little different this year, so the winners of our drawings earned a $200 donation to the agents’ charity of their choice.

Image 1The first show was the Minnesota Independent Insurance Agents and Brokers (MIIAB) at the Minneapolis Convention Center. The winners of the first charity give away was Nate Hintze from Valley Insurance in Minnetonka. The charity he chose as the winner was El Amor De Patricia, which is an organization that helps Guatemala children and families reach their full potential. The second winner was Christine Stang from North Central Insurance in Elk River.  Her charity of choice was CAER which provides food and clothing for residents of the Elk River area.

Image 2The second show was the Professional Insurance Agents of North Dakota (PIAND) on May 5th in Bismarck. This was the first time we attended this event and Patrick was very impressed with the event and how well it was organized. The winner there was Laurie Sundeen of BIM insurance in Bismarck. The charity she chose was Wounded Warriors, whose mission is to honor and empower these special service men and women.


Image 3Our third show was Farmers Insurance convention at Mystic Lake Casino. The agent that won at this event was Jason Kochevar from Plymouth. The charity he chose was Homeward Bound, an organization that helps provide innovative and life-enriching services to children, adolescents, and adults with disabilities.


Image 4We have one more trade show in September, the Professional Insurance Agents of Minnesota (PIAMN). We look forward to seeing many of you at our booth. We had some great feedback about our partnership with agents and charities. We plan on doing this again next year! It is a great feeling to help out all of the charities that we were able to do this year. A big thank you to all of you!




Painless Continuing Education for 2014

CE ClassesSince January, all CE options include a morning and an afternoon session for a total of 6 credits.  Choose one or both.  Post class reviews from attendees include many excellent comments.  Make your CE this fall as painless as possible and check us out.  See more at



Movie to Watch: Heaven is for Real (on DVD)

Heaven is for RealWhen four-year-old Colton Burpo made it through an emergency appendectomy his family was overjoyed at his miraculous survival. What they weren’t expecting, though, was the story that emerged in the following months—a story as beautiful as it was extraordinary, detailing their little boy’s trip to heaven and back.




Book to Read: Unbroken by Laura Hillenbrand

Unbroken Book #1 NEW YORK TIMES BESTSELLER • SOON TO BE A MAJOR MOTION PICTURE • Hailed as the top nonfiction book of the year by Time magazine • Winner of the Los Angeles Times Book Prize for biography and the Indies Choice Adult Nonfiction Book of the Year award

On a May afternoon in 1943, an Army Air Forces bomber crashed into the Pacific Ocean and disappeared, leaving only a spray of debris and a slick of oil, gasoline, and blood. Then, on the ocean surface, a face appeared. It was that of a young lieutenant, the plane’s bombardier, who was struggling to a life raft and pulling himself aboard. So began one of the most extraordinary odysseys of the Second World War.

June 2014

The Miracle of Personal Development by Jim Rohn

Jim Rohn One day my mentor Mr. Shoaff said, “Jim, if you want to be wealthy and happy, learn this lesson well: Learn to work harder on yourself than you do on your job.” Since that time I’ve been working on my own personal development. And I must admit that this has been the most challenging assignment of all. This business of personal development lasts a lifetime.

You see, what you become is far more important than what you get. The important question to ask on the job is not, “What am I getting?” Instead, you should ask, “What am I becoming?” Getting and becoming are like Siamese twins: What you become directly influences what you get. Think of it this way: Most of what you have today you have attracted by becoming the person you are today.

I’ve also found that income rarely exceeds personal development. Sometimes income takes a lucky jump, but unless you learn to handle the responsibilities that come with it, it will usually shrink back to the amount you can handle.

If someone hands you a million dollars, you’d better hurry up and become a millionaire. A very rich man once said, “If you took all the money in the world and divided it equally among everybody, it would soon be back in the same pockets it was before.”

It is hard to keep that which has not been obtained through personal development.

So here’s the great axiom of life:

To have more than you’ve got, become more than you are.

This is where you should focus most of your attention. Otherwise, you just might have to contend with the axiom of not changing, which is:

Unless you change how you are, you’ll always have what you’ve got.



Jokes of the Day

Bald Eagle

How do you identify a bald eagle?
All his feathers are combed over to one side.Boy laughing

Auto Repairs

An auto mechanic received a repair order that said to check for a clunking noise when going around corners. He took the car out for a test drive and made two right turns, each time hearing a loud clunk. Back at the shop, he returned the car to the service manager with this note: “Removed bowling ball from trunk.”

Prescription Check

An old man strode in to his doctor’s office and said, “Doc, my druggist said to tell you to change my prescription and to check the prescription you’ve been giving to Mrs. Smith.” “Oh, he did, did he?” the doctor shot back. “And since when does a druggist second guess a doctor’s orders?” The old man said, “Since he found out I’ve been on birth control pills since February.”



Golf Event

$30 for a day of Golf?  Yes, there is a catch!

We are hosting three charity golf events this summer.  ServiceMaster will pay for the day of golf, lunch and prizes and in turn players donate $30 to Salvation Army.  It’s that simple and helps a great organization.  Plus the champions from each event are invited to a playoff at Madden’s Resort this fall!  See more details at



CE Classes

2014 Continuing Education Changes Popular

Since January, all CE options include a morning and an afternoon session.  Post class reviews include many excellent comments.  Make your CE this year as painless as possible and check us out.  See more at



It is important to listen by Fred McGuire

It is important to be nice to people.  Some of the finest friends I have ever known are both kind and are good listeners.   We know it is important to listen, but it is harder to practice.

A story is told about Tommy Bolt (1916-2008) who won 15 tournaments on the PGA Tour from 1950 to 1965, playing against the likes of Ben Hogan and Sam Snead.

FredWhen Bolt was on the golf tour, he established a solid reputation for his temper.  He was known as “Thunder” and “Terrible Tommy.”  He was known to break clubs during rounds, and his frequent throwing of clubs led to the adoption of a rule prohibiting such behavior.

Once, in a tournament, he drew a caddy who had a reputation for being a talker, so Tommy told him to keep quiet and restrict his answers to yes or no.

As the round progressed, one of Bolt’s shots stopped close to a tree.  In order to reach the green, he had to hit the ball under a branch and over a lake.  He carefully analyzed the situation and made a decision.

However, as it frequently happens, halfway talking to his caddy and halfway talking to himself, he asked, “Which club do you think?  Five iron?”  The caddy, having been duly warned, responded, “No, Mr. Bolt.”  Tommy’s temper and pride prompted him to say, “What do you mean, not a five iron?  Just watch this shot!”

The caddy, still following instructions, said, “No, Mr. Bolt!”  Bolt wasn’t listening.  He took dead aim, hit the shot beautifully to the green and it stopped a couple of feet from the hole.  With a look of self-satisfaction, Bolt handed the caddy his iron and commented, “What do you think about that? And it’s OK for you to talk now.”  “Mr. Bolt, that wasn’t your ball,” the caddy responded.

Hitting the wrong ball cost Tommy Bolt a two-shot penalty and lots of money.

The moral of the story is: Be nice to people, especially those who serve you.  They may save you money, they may make you money.



Finding Normal MovieMovie to Watch: Finding Normal

The only thing standing between Dr. Lisa Leland (Candice Cameron Bure) and the wedding of her dreams in the Hamptons is a 2600-mile drive from Los Angeles to Long Island. However, a run in with the law in the country town of Normal, North Carolina leaves Dr. Leland with a choice–Jail or community service.



Smart Money Book Cover

Book to Read: Smart Money Smart Kids: Raising the Next Generation to Win with Money

By Dave Ramsey & Rachel Cruze

In Smart Money Smart Kids, financial expert and best-selling author Dave Ramsey and his daughter Rachel Cruze equip parents to teach their children how to win with money. Starting with the basics like working, spending, saving, and giving, and moving into more challenging issues like avoiding debt for life, paying cash for college, and battling discontentment, Dave and Rachel present a no-nonsense, common-sense approach for changing your family tree.



Managing the Chaos by Patrick Winter

PatrickProject management is defined as the discipline of planning, organizing, securing and managing resources to bring about the successful completion of specific goals and objectives. This discipline is employed by many organizations and industries around the world. Its methods are reliable and proven to be effective whether you are building a spaceship or planning a graduation party. Some of the greatest minds in history have used its concepts to revolutionize the way we learn, travel, eat, sleep, and entertain ourselves. However, this very powerful discipline is severely ignored in the restoration process.

One quote I heard recently is, “The restoration business is about two things: a sense of urgency and a shifting of priorities.” It does not take much exposure to the world of a restoration contractor to understand that nothing could be closer to the truth. This business is neither convenient nor predictable.  The events that drive work flow are not dependent on big business or the current interest rate. There is actually very little economic influence on the business that some have called a $200+ billion recession-proof industry. Weather may be the most driving influence, but Mother Nature has a hard time keeping things consistent from year to year.

When property damage occurs and a restoration contractor receives the call about a need for service, it usually happens in waves. Not at 9 a.m. on a Monday morning, but rather 5:30 p.m. on a Friday afternoon, which also happens to be the same time someone is going to a birthday party, on a date, or some other special event, and most of the employees have already gone home for the day. In just a matter of minutes the project manager can be forced to redirect his/her attention and resources, redefine importance, and act with urgency.

Restorers profit from other’s misfortunes. The fact cannot be taken lightly. It requires a sense of urgency and a shifting of priorities. Embracing this challenge means becoming a student of the restoration industry, business, project management, and, above all, a student of people. Returning things to normal as fast as possible is what the customer really wants. With this knowledge and application not only can you succeed, you can manage the chaos.

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May 2014

Congratulations to Jake Jake Steinhoffer

Jake Steinhoffer was recently awarded the distinction of being the Regional Technician of the year. This important award was bestowed on Jake at the Spring Workshop hosted by the Midwest Regional Office of ServiceMaster.

Technicians are the first ones at the door when a customer has water damage.  They work hard to begin and then complete the drying process.  These are highly trained staff that understands the challenging principles of structural drying.  In other words, Jake is one of the best.  Congrats!


Patrick Article Right and Wrong

Two Rights Don’t Make a Wrong

We have all heard the saying “two wrongs don’t make a right.” Many parents and teachers use this proverb to teach children that doing something wrong in response to another person’s wrongdoing does not solve the problem. This lesson was designed to help us choose the high road and to learn better behavior. You may wonder how it’s possible to choose the high road when faced with conversations and decisions that focus on differing perspectives, sometimes resulting in conflict with others. It is possible that two people who disagree on an issue can both be right, and if so, how do we handle it? Is it possible that two rights don’t make a wrong? This twist on the proverb might help us all choose the high road and be better behaved if we can think carefully and apply it when we find ourselves at odds with others.

The next time you encounter differing perspectives from others, think about how you view the issue and how you make your decisions, and then make an effort to see how others view the issue. It could be that the source of the conflict is simply the difference between decision-making styles. Rather than assuming the other person is illogical or taking the situation personally, consider the criteria and reasons behind their decisions. When you understand both sides to an issue and each person’s perspective, you will see that “two rights don’t make a wrong.”



Continuing Education  Class image

Several new options for CE will be available for Insurance Agents and Adjustors in 2014.

One big change is 6 hour CE days! On each date there will be a morning session and an afternoon session.  You can choose one or both sessions.

Our goal is to provide the best CE options available anywhere with interesting topics and presentations.

Find the complete schedule on our website (insert url).

See you there.



Book to Read joan_of_arc_medium

Joan of Arc by Mark Twain

“I like Joan of Arc best of all my books; and it is the best; I know it perfectly well. And besides, it furnished me seven times the pleasure afforded me by any of the others; twelve years of preparation, and two years of writing. The others need no preparation and got none.”
— Mark Twain

Twain considered this book — his last finished novel — to be his most significant. Perhaps it is; certainly it’s delightful — but then, in retrospect, everything Twain did is good cause for delight.


Fred ArticleCharacter Infographic

Top Skills in Leading Your Office

These are the top skills leaders need to guide their company into change while keeping ethics at the forefront.  This edition looks at #1 and #2.  The next edition will reveal #3 and #4.


See Infographic 1.jpg



Jokes of the Daystackofmoney

Lawyer’s Money (insert stack of money.jpg)

“I’m beginning to think that my lawyer is too interested in making money.”
“Why do you say that?”
“Listen to this from his bill: ‘For waking up at night and thinking about your case: $25.'”




Chat Room babywithcomputer

When my son Jared began spending lots of time in the Internet chat rooms, I worried that his grades would suffer. I made him promise to do schoolwork until I returned home at 5 p.m. One day at 4:30 I decided to check up on him. Using my office computer, I went on-line and entered his favorite chat room.

To my dismay I saw Jared’s name among the list of current participants and immediately decided to teach him a lesson in front of his cyber friends. “Jared,” I typed, “this is your mother, and you are grounded for two weeks!”
“Hi, Mrs. Beyeler,” came a reply. “This is David. Jared’s doing homework right now, and he said I could use his computer. But I’ll be sure to let him know that he’s been grounded.”


Responsible interview

Employer to applicant: “In this job we need someone who is responsible.”
Applicant: “I’m the one you want. On my last job, every time anything went wrong, they said I was responsible.”




Adoption babywithblanket

The couple was delighted when their long wait to adopt a baby came to an end. The adoption center called and told them that there was a wonderful Russian baby boy available. The couple accepted him without hesitation.

On the way home from the adoption center, they stopped by the local college so they each could enroll in night courses.

After they filled out the forms, the registration clerk inquired, “Whatever possessed you to study Russian?”

The couple said proudly, “We just adopted a Russian baby. In a year or so, when he begins to talk, we want to be able to understand him.”

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February 2014

Cabin Fever  

by Patrick Winter, Agent Marketing Representative

Patrick Winter Marketing Specialist

Cabin covered in snow

It truly has been a long winter. It seems like it has been months since I have been able to be outside for more than three minutes without freezing. Another reason why we keep asking ourselves “why do we live in Minnesota?” I now know why bears like to hibernate in the winter. It has just been too cold to enjoy the normal activities that we like to do here: ice fishing, skiing, skating, snowmobiling, and going for a walk. Hopefully this will change soon.

For those of us that have children, it is just another excuse for them to stay inside and play video games or watch NETFLIX. Not that many of them actually need the excuse. I know when I was young, it was probably this cold too, but we bundled up and went out to play. Times have changed, but it is hard to blame the children today because I don’t want to be out in the elements lately either.

I have a major case of cabin fever! I am looking forward to the next few weeks when the temperature is 30-40 degrees. I want to get out and skate or ski or just take the dog for a nice long walk without freezing. It will be a good time to see the neighbors again too. I haven’t seen many of them for months. For those of you like me with cabin fever, get out and enjoy some fresh air. We “Minnesotans” deserve it, after what we have been through!

 Ice Dams, Icicles and Snow, Oh my!!

by Fred McGuire, Agent Marketing Representative

Fred McGuire Marketing Specialist

Anyone who has lived in a snowy climate has seen ice dams. Thick bands of ice form along the eaves of houses, causing lots of dollars in structural damage every year. Water-stained ceilings, dislodged roof shingles, sagging gutters, peeling paint, and damaged plaster—all are the familiar results of ice dams. There are many ways to treat the symptoms, but proper air sealing, insulation, and attic venting are the best way to eliminate the problem.

Ice dam graphic

Ice dams form along the roof’s edge, usually above the overhang. Here’s why. Heat and warm air leaking from the living space below melt the snow, which trickles down to the colder edge of the roof (above the eaves) and refreezes. See the diagram on how this happens.

Some Ice Dam Solutions for you

Stopping Ice Dams (insights from a home builder)

Ice Melt Socks (these are a cheap idea that just might work)

From “This Old House”,,211604,00.html

A Product for Your Home

If you have water damage from ice dams on your home, call ServiceMaster at (800) 245-4622.  We have dried hundreds of homes from water caused by ice dams.

 Celebrate the Child in You

by Harvey MacKay

Harvey MacKayKids get excited about life in general.  They see everything with fresh eyes, knowing they will find something new and different every time they look.  Adults, on the other hand, look for things they know and expect.  Imagine what we grownups are missing!
My friend, the late Jim Rohn, was a master speaker and motivator.  He encouraged folks to “practice being like a child.”  Jim said there are four ways to be more like a child, no matter how old you are.
First, he suggests that we become curious.  “Learn to be curious like a child …  Kids can ask a million questions.  You think they’re through.  They’ve got another million …  Kids use their curiosity to learn.  Have you ever noticed that while adults are stepping on ants, children are studying them?  A child’s curiosity is what helps them to reach, learn and grow,” he said. Truer words were never spoken.  Have you ever heard a little kid look at a challenge and say “but we’ve always done it this way?”  Of course not.  They let their imaginations run wild and aren’t afraid to try unconventional ideas.
Jim next recommended that we “learn to get excited like a child … so excited you hate to go to bed at night.  Can’t wait to get up in the morning.  So excited that you’re about to explode.”  Then he takes it a step further:  “If you’re too old to get excited, you’re too old.”
Faith is Jim’s third childlike quality.  Faith is childish, he said.  “Adults too often have a tendency to be overly skeptical.  Some adults even have a tendency to be cynical.”  He said that adults need proof that something is good before they will believe it.  Kids aren’t that way, according to Jim.
Finally, Jim cited trust as a childish virtue that many adults have forgotten.  “Have you heard the term ‘sleep like a baby?’  That’s it.  Childish trust.  After you have gotten an A+ for the day, leave it in somebody else’s hands,” he said.  Trust is in short supply in the business world.  Can you trust that your customers will pay for their orders?  Can you trust your vendors to come through on time?  Can you trust your employees to show up ready to work every day?  Those are big questions that any responsible manager must be able to answer, yet we know deep down that most people want to do what’s right.  They will do what they have to do in order to stay in business. I’m not suggesting for a moment that we all become gullible and naïve.  But I am encouraging adults to take a closer look at their world and take in the details that they have been missing.
“Curiosity, excitement, faith and trust,” Jim Rohn said.  “What a powerful combination to bring back into our lives.”

Mackay’s Moral: Grow up and think like a kid again.

Jokes for the day

 What Do You See? 

grand canyon courtesy of boomsbeat.comThree people were visiting the Grand Canyon: a painter, a
preacher, and a cowboy. Looking over the massive canyon,
each one verbalized his observation:

“Incredible!” the painter said. “I’d love to paint a picture
of this!”

The preacher waved his arms and cried, “Glory! Look what God
has done!”

The cowboy exclaimed, “I’d sure hate to lose a cow down


Doctor’s Strike 

doctor photo by: AlamyDoctors at a hospital in Brooklyn, New York have gone on
strike. Hospital officials say they will find out what the
doctors’ demands are as soon as they can get a pharmacist
over there to read the picket signs!



The Painter 

painter photo courtesy of colortopiaThe homeowner was delighted with the way the painter had
done all the work on his house. “You did a great job,” he
said as he handed the man a check. “Also, in order to thank
you, here’s an extra $80 to take the missus out to dinner
and a movie.”

Later that night, the doorbell rang and it was the painter.
Thinking the man had forgotten something, he asked, “What’s
the matter? Did you forget something?”

“Nope,” replied the painter. “I’m just here to take your
missus out to dinner and a movie like you asked.”

Winter Water Challenge 2014 – Olympic Style

Alex - Water Technician winner of the 2014 Water Challenge


This last Saturday we had a fun challenge as our Water Technicians from our six locations vied for the title of “Water Technician of the Year” for our franchise.

The winner of this event will be heading to Rochester to take on the best water technicians from other ServiceMaster’s in a 5 state area.

In the end the top 4 finishers were: Alex Jensen, Matt Anderson, Jake Steinhofer, and John Bernett. It then came down to a tie between Alex and Matt… a coin toss was won by Alex!


Congratulations to everyone and thanks for participating!

Book to Read

Successful Women Think Differently: 9 Habits to Make You Happier, Healthier, and More Resilient

Popular author and professional certified coach Valorie Burton knows that successful women think differently. They make decisions differently. They set goals differently and bounce back from failure differently. Valorie is dedicated to help women create new thought processes that empower them to succeed in their relationships, finances, work, health, and spiritual life.

In this powerful and practical guide, Valorie provides a woman with insight into who she really is and gives her the tools, knowledge, and understanding to succeed.

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