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June 2014

The Miracle of Personal Development by Jim Rohn

Jim Rohn One day my mentor Mr. Shoaff said, “Jim, if you want to be wealthy and happy, learn this lesson well: Learn to work harder on yourself than you do on your job.” Since that time I’ve been working on my own personal development. And I must admit that this has been the most challenging assignment of all. This business of personal development lasts a lifetime.

You see, what you become is far more important than what you get. The important question to ask on the job is not, “What am I getting?” Instead, you should ask, “What am I becoming?” Getting and becoming are like Siamese twins: What you become directly influences what you get. Think of it this way: Most of what you have today you have attracted by becoming the person you are today.

I’ve also found that income rarely exceeds personal development. Sometimes income takes a lucky jump, but unless you learn to handle the responsibilities that come with it, it will usually shrink back to the amount you can handle.

If someone hands you a million dollars, you’d better hurry up and become a millionaire. A very rich man once said, “If you took all the money in the world and divided it equally among everybody, it would soon be back in the same pockets it was before.”

It is hard to keep that which has not been obtained through personal development.

So here’s the great axiom of life:

To have more than you’ve got, become more than you are.

This is where you should focus most of your attention. Otherwise, you just might have to contend with the axiom of not changing, which is:

Unless you change how you are, you’ll always have what you’ve got.



Jokes of the Day

Bald Eagle

How do you identify a bald eagle?
All his feathers are combed over to one side.Boy laughing

Auto Repairs

An auto mechanic received a repair order that said to check for a clunking noise when going around corners. He took the car out for a test drive and made two right turns, each time hearing a loud clunk. Back at the shop, he returned the car to the service manager with this note: “Removed bowling ball from trunk.”

Prescription Check

An old man strode in to his doctor’s office and said, “Doc, my druggist said to tell you to change my prescription and to check the prescription you’ve been giving to Mrs. Smith.” “Oh, he did, did he?” the doctor shot back. “And since when does a druggist second guess a doctor’s orders?” The old man said, “Since he found out I’ve been on birth control pills since February.”



Golf Event

$30 for a day of Golf?  Yes, there is a catch!

We are hosting three charity golf events this summer.  ServiceMaster will pay for the day of golf, lunch and prizes and in turn players donate $30 to Salvation Army.  It’s that simple and helps a great organization.  Plus the champions from each event are invited to a playoff at Madden’s Resort this fall!  See more details at



CE Classes

2014 Continuing Education Changes Popular

Since January, all CE options include a morning and an afternoon session.  Post class reviews include many excellent comments.  Make your CE this year as painless as possible and check us out.  See more at



It is important to listen by Fred McGuire

It is important to be nice to people.  Some of the finest friends I have ever known are both kind and are good listeners.   We know it is important to listen, but it is harder to practice.

A story is told about Tommy Bolt (1916-2008) who won 15 tournaments on the PGA Tour from 1950 to 1965, playing against the likes of Ben Hogan and Sam Snead.

FredWhen Bolt was on the golf tour, he established a solid reputation for his temper.  He was known as “Thunder” and “Terrible Tommy.”  He was known to break clubs during rounds, and his frequent throwing of clubs led to the adoption of a rule prohibiting such behavior.

Once, in a tournament, he drew a caddy who had a reputation for being a talker, so Tommy told him to keep quiet and restrict his answers to yes or no.

As the round progressed, one of Bolt’s shots stopped close to a tree.  In order to reach the green, he had to hit the ball under a branch and over a lake.  He carefully analyzed the situation and made a decision.

However, as it frequently happens, halfway talking to his caddy and halfway talking to himself, he asked, “Which club do you think?  Five iron?”  The caddy, having been duly warned, responded, “No, Mr. Bolt.”  Tommy’s temper and pride prompted him to say, “What do you mean, not a five iron?  Just watch this shot!”

The caddy, still following instructions, said, “No, Mr. Bolt!”  Bolt wasn’t listening.  He took dead aim, hit the shot beautifully to the green and it stopped a couple of feet from the hole.  With a look of self-satisfaction, Bolt handed the caddy his iron and commented, “What do you think about that? And it’s OK for you to talk now.”  “Mr. Bolt, that wasn’t your ball,” the caddy responded.

Hitting the wrong ball cost Tommy Bolt a two-shot penalty and lots of money.

The moral of the story is: Be nice to people, especially those who serve you.  They may save you money, they may make you money.



Finding Normal MovieMovie to Watch: Finding Normal

The only thing standing between Dr. Lisa Leland (Candice Cameron Bure) and the wedding of her dreams in the Hamptons is a 2600-mile drive from Los Angeles to Long Island. However, a run in with the law in the country town of Normal, North Carolina leaves Dr. Leland with a choice–Jail or community service.



Smart Money Book Cover

Book to Read: Smart Money Smart Kids: Raising the Next Generation to Win with Money

By Dave Ramsey & Rachel Cruze

In Smart Money Smart Kids, financial expert and best-selling author Dave Ramsey and his daughter Rachel Cruze equip parents to teach their children how to win with money. Starting with the basics like working, spending, saving, and giving, and moving into more challenging issues like avoiding debt for life, paying cash for college, and battling discontentment, Dave and Rachel present a no-nonsense, common-sense approach for changing your family tree.



Managing the Chaos by Patrick Winter

PatrickProject management is defined as the discipline of planning, organizing, securing and managing resources to bring about the successful completion of specific goals and objectives. This discipline is employed by many organizations and industries around the world. Its methods are reliable and proven to be effective whether you are building a spaceship or planning a graduation party. Some of the greatest minds in history have used its concepts to revolutionize the way we learn, travel, eat, sleep, and entertain ourselves. However, this very powerful discipline is severely ignored in the restoration process.

One quote I heard recently is, “The restoration business is about two things: a sense of urgency and a shifting of priorities.” It does not take much exposure to the world of a restoration contractor to understand that nothing could be closer to the truth. This business is neither convenient nor predictable.  The events that drive work flow are not dependent on big business or the current interest rate. There is actually very little economic influence on the business that some have called a $200+ billion recession-proof industry. Weather may be the most driving influence, but Mother Nature has a hard time keeping things consistent from year to year.

When property damage occurs and a restoration contractor receives the call about a need for service, it usually happens in waves. Not at 9 a.m. on a Monday morning, but rather 5:30 p.m. on a Friday afternoon, which also happens to be the same time someone is going to a birthday party, on a date, or some other special event, and most of the employees have already gone home for the day. In just a matter of minutes the project manager can be forced to redirect his/her attention and resources, redefine importance, and act with urgency.

Restorers profit from other’s misfortunes. The fact cannot be taken lightly. It requires a sense of urgency and a shifting of priorities. Embracing this challenge means becoming a student of the restoration industry, business, project management, and, above all, a student of people. Returning things to normal as fast as possible is what the customer really wants. With this knowledge and application not only can you succeed, you can manage the chaos.

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