Tony is superb! pleasant personality and knows his kid big time well!
keeps the customer informed in a warm way but recommends necessary procedures in a professional way!
You absolutely need to identify which location you are coming from...Between Service Pro and Service Master it can take a customer all day trying to call you back.
I definitely want to see the FINal invoice CHARGE that you submit to American Family because I am your customer and also have a speedy deductible.
Your company has a way of securing the insurance company and claim number but I absolutely insist that I get a copy of the work performed on the dates occurring and every individual charge along with the final bill you have submitted to American Family.
There is no doubt you cover your so called charges with abundant signatures from the customer to cover your charges but I insist that I see the final bill submitted to American Family insurance and am shocked I had not already gotten a copy.
I realize we as customers are at your mercy in an emergency but that should not allow you to hide the charges from the home owner which makes us suspect of your business practices.