Packout and Content Restoration and Storage Service
Serving Minneapolis | St Cloud | Hutchinson | Marshall | Willmar, MN | & Surrounding Areas
We know what water and fire can do your home and to your family. For the last 40 years families and business owners have trusted our company to handle their worst losses. We understand the damage to home or business oftentimes means having to rebuild, but the extent of the damage can go further, effecting your precious items and valuables, which can still be in danger from further damage after the fire is put out and or the water is gone.
On-site building conditions after your loss has the risk of your valuables being unsecure and exposed to the elements. The possibility that items, such as furniture, have to be moved before reconstruction and restoration can happen is likely to cause more damage. ServiceMaster Professional Services understands and cares about your peace of mind and your belongings and we have the capability to handle all of your items quickly and safely.
What does a packout and content restoration service look like? Our team has undergone hours of professional packing and inventory training. Every item is carefully handled and inventoried and even before leaving your home or office, our technicians provide a detailed list of every item being transported and stored at one of our climate controlled secure Service Locations. During this period, your belongings undergo a deep clean, deodorization and inspection by our certified technicians and trusted Vendors, restoring items to pre-loss conditions. Once that is completed, your items are repacked and stored in the vault, a preassigned storage container, until you are ready to have the items returned to you. That is the professional packout and content restoration service we are providing.
Service Master was there fairly quickly after we called. As I was not sure how things like this went, I was somewhat confused as to what they were doing at times and I think they needed to communicate better, especially the first day when you are so emotional about your loss,etc. An example is when they started tearing up all the flooring and just bits and pieces of it in different rooms. I knew the dining and kitchen area needed to be redone and basement, but when they ripped up the linoleum in a couple spots in the bathroom, I did not know why. And so now, we have to redo the floor in the bathroom too. Was it necessary to do that? I stopped them from doing it to my bedrooms as there was minimal damage in those areas. They also called my husband and told them they would be arriving one day at 11 but did not say why and he didn't ask. ( I then made them change the contact number to mine. Anyway, a crew came out to move things. I did not understand what they were moving and to where. The head guy explained that they were taking stuff to a pod (which we deferred) and would take it and clean it. We had nothing for them to do or clean so it was unnecessary for them to come out. We did a lot of stuff on our own. Since they were there, we had them help us get a loveseat and couch out from the basement. They simply quit trying with the couch as they said it was impossible to get this out. 2 minutes after they left, my son and I had the couch out in the garage. I have a feeling you charge for every single little thing so I hope I am not charged for taking out that furniture because they didn't. Nick called everyday prior to him or someone else coming over to check the dryness and move fans or take fans. Overall, I was satisfied with the service. I just think better communication initially would have been good. Its a very hard and emotional thing to go through when your house and belongings get damaged, especially when it was all just remodeled! But overall, I believe everyone who came out knew what they were doing and were nice.